Monthly Archive: August 2018

We Buy and Sell Time.

What business are you really in? For Zappos, it’s:  “A a customer service company, that happens to sell shoes.” Other businesses would come to visit our headquarters, hear that phrase and then have an epiphany… “Oh! I’m in the business of making restaurant owners’ lives easier. I just happen to repair refrigerators.” For Zappos Insights, […]

3 Conditions for Disruption

3 Conditions for Disruption These are the conditions for disruption, and I’ll use Uber as the example. A market is ripe for disruption when: 1. Existing solutions are far below satisfaction And yet users tolerate existing offers because there is no alternative. Taxis are stereotypically old, smelly cars, with gruff drivers, and high friction payment […]