Category: 48 Hour Day

We Buy and Sell Time.

What business are you really in? For Zappos, it’s:  “A a customer service company, that happens to sell shoes.” Other businesses would come to visit our headquarters, hear that phrase and then have an epiphany… “Oh! I’m in the business of making restaurant owners’ lives easier. I just happen to repair refrigerators.” For Zappos Insights, […]