Engage Let's take your culture to the next level.

The Zappos.com Culture Strategist who can help your business.

It’s not the market. It’s not the economy. It’s not even your products and services…It’s culture that drives success. The first step is to understand how it works. Next you learn what is really happening in your culture. And then you can use the design tools and hacks to create the future. It all begins here…

Read below for information about Robert’s book, keynote, workshops and strategy sessions.

cultureblueprintThe Culture Blueprint

This is the step-by-step guide to developing the high-performance organization. Robert takes you through the principles, practices and culture hacks that allow you to truly see and shift your culture. It comes with a free audiobook version that you are free to share with your entire team!

Get the book now.

 

Featured in: RobertRichman-Press

“Robert developed a B2B culture consulting profit center within the Zappos Family of Companies with participants from the likes of Google, Eli Lilly, and Toyota. Through the process he overcame the major challenges of managing a team of 20, consulted for Fortune 500 companies, and acted as a spokesperson for Zappos by speaking at conferences around the world. Overall, our ROI of working with Robert was staggering, and I highly recommend working with him.”

– Aaron Magness (Senior Director of Brand Marketing, Zappos.com)

Thoughts from the Blog...

We Buy and Sell Time.

What business are you really in? For Zappos, it’s:  “A a customer service company, that happens to sell shoes.” Other businesses would come to visit our headquarters, hear that phrase and then have an epiphany… “Oh! I’m in the business of making restaurant owners’ lives easier. I just happen to repair refrigerators.” For Zappos Insights, […]

3 Conditions for Disruption

3 Conditions for Disruption These are the conditions for disruption, and I’ll use Uber as the example. A market is ripe for disruption when: 1. Existing solutions are far below satisfaction And yet users tolerate existing offers because there is no alternative. Taxis are stereotypically old, smelly cars, with gruff drivers, and high friction payment […]

It’s not the software

You’ve probably heard this one… The story about the company that was so excited to bring in the new intranet software so they could finally get everyone on the same page, share knowledge, stay up to date and unify the company, and then… no one used it. Something happened when we started using the word […]