“Robert Richman is a master of turning a culture conversation into practical outcomes.”

Clients include:

American Chemical Society
August Jackson
Baxter CU
Bloom Senior Living
Bridgestone Tires
Delta Dental
Extreme Networks
J. Hilburn
Gartner (US)
Gartner (Europe)
Memorial Hospital
Precision Nutrition
Starwood Hotels
Tech CU
The Downtown Project
Waller Law
Waste Connections
Westin Hotels

“After Robert Richman delivered his keynote speech to our manager’s strategy session we realized it was really BEYOND great and more like WOW!… Robert not only shared the Zappos culture, but also deeper insights about how culture and service work together. Our team was highly engaged and we had to cut people off because there were so many questions. While Toyota already has an excellent culture and award-winning service, Robert’s inspiration gave us ideas to take it to the next level.”

Clay Cosse – Manager, Toyota


“What a fantastic experience it was learning about Zappos culture from Robert Richman. He gave tremendous insight into what makes their culture work and also gave practical applications of how we could be even more effective at Whole Foods Market. And our culture is very deep already! His examples of service and how to make immediate impact on the team were awesome… I can’t recommend Robert enough!”

Richard Findlay – Vice President


“We have been working together for 3 years now. You pushed me in ways that I was uncomfortable with, but in hindsight it was exactly what I needed. You taught me how to ask the right questions and to look at the business in a very different way. You have helped me become a better leader than I already was. And my success is in no small part due to what we’ve done together.” (Click here to see the video)

Jonathan Green – Director HQ Customer Service Operations


“Thank you so much for speaking at our conference. In 8 years of the “Facilitating Leadership in Excellence” event, you were the BEST! I will be getting your information and I will work on making a cultural paradigm shift with our dealership teams! Your energy and passion stirred up revival! BRAVO!!!”

Cheryl Bauman – Facilitator in Standards for Excellent

Book Your Engagement today.