This hack comes from the brilliant business coach, Cindy Ertman. It’s the answer to the question, “How do you get the real story from a reference when you’re hiring?”
It’s a dilemma for the reference, because they want to be helpful, but they don’t want to share the person’s weaknesses for fear of keeping the candidate from getting the job. So how do you hack that?
Culture hacks are in language…
Boom. They’re about to tell you the candidate’s weakness.
This is a true test to see if they’re a quality hire. If there’s any hesitation to say yes, you know what the answer is.
Part of the culture hacking process is to find the vulnerabilities within a system and the new hire process is very vulnerable because you could get someone who makes your life easy, or tanks the company from gross negligence. These culture hacks will make sure you see early warning signs.
This is actually how culture work began. Factories used to have long days with no vacations, until experimentation proved that having people work less can mean more. Working less meant more long-term work due to fewer injuries and thus lower turnover costs.
Could this be our future?
If you think this is all good news, it’s not as simple as less work. The companies that do it also add more discipline such as no social media or even phones during those highly focused hours.
As usual, don’t believe this or a anything I say! Test it out for yourself and use real-world data.
This is a danger when you have too many priorities. It happens when the leaders believe and communicate that everything is important.
Because they create so many goals, people know that it’s simply impossible to reach them all at once, so they do one of two things:
The alternative is the Prime Directive.
What’s the one or two big things that will move the needle on everything else?
What happens when you’re ready for a culture change, but you know that your company is not. What can a leader do or say in this position?
Once the culture standards (values) are determined, the leader must absolutely live by example. There’s no way around that. But that can take time. What can the leader do or say now?
First and foremost -share the why. Why a culture shift? Why do you want change? How will we all benefit.
Secondly, invite them to opt-out…
“In order to develop this culture, we have to change our behaviors. Now some of you are very excited about this and have wanted it for a long time. Others may be resistant. We’ll work through it together, but let me be absolutely clear – If you have the sense you do not want to be here, or you know in your heart that you are not giving 100% to your job, then I recommend you start considering other options while it’s still your choice.”
Setting standards can be very powerful – if you keep to them. And it’s actually a courtesy to let people know you will do that in advance so that they can choose their own future.
You need to get something done. But you need someone in another department to make a change. You have no authority over them.
For some reason, they won’t do it. Maybe they don’t care. Maybe they’re too busy. What’s one to do?
The solution is to really get to know the other person.
It’s very likely they feel you don’t understand their role, their department, their workload, or their emotions. Because of this, they may not even hear your words. They have other priorities. But if you get to know them over time, they will feel you understand them. And only then will they really start to hear you.
There’s no way to circumvent building relationships within culture. Better to start now. Before there’s a problem.
Sure you can do assessments, polling the whole organization, tracking it over time. But there’s a quick test you can use to determine if you’re in a company with a strong culture.
When people speak about the the company, do they use the word “we” or do they use the word “they?” When it’s “we,” clearly there’s a feeling of ownership, pride, and connection. With “they” there is a distance, a separation.
The feeling of “we” can be more powerful than you know. Tommy Lasorda said the greatest compliment he received from a player was from Kirk Gibson after the 1988 World Series win. Even though he had recently come from the Tigers, Gibson said, “I feel like I’ve been a Dodger my whole life.”
If you’re interviewing for a job, or consulting at a company, this can be very telling.
If you’re a leader, I hope you understand that you can’t make people say “we.” It comes naturally when people are co-creating the culture.