Let’s face it. Our culture communicates more with images than words. And we can use that to our advantage.
I’ve noticed that at strong company cultures people are often using images to say what they mean, and the images break through much better than any words.
Take this image…
This was sent to me with no words when someone was waiting for a response from me. I immediately started laughing and saved it to use on someone else. So what could have been an email that put me on the defensive with “Hey, why have you not responded?” instead felt totally disarming.
Try google image search for funny images or check out the gold mine that is Giphy.